TERMS & CONDITIONS
By accepting a quote and making a booking either over the phone, e-mail or website's contact forms, the customer agrees to be bound the following terms & conditions of (MILITARY-CLEANING).
Below you can read about the terms and conditions that apply when you book our professional cleaning services in Manchester and the surrounding areas.
1.1. In these Terms of Business the following definitions apply:
"The Company", "Us", "We" – means
"Cleaner" – means the person providing cleaning services on behalf of the Company.
"Customer" – means the person or corporate body together with any subsidiary or associated company as defined by the Companies Act 2006 to whom the cleaning services are provided by the Company.
"Services" – means the cleaning services carried out on behalf of the Company.
"Cleaning Visit" – means the visit to the Customer's address by the Cleaner in order to carry out the Service.
1.2. Unless the context requires otherwise, reference to the singular include the plural and references to the masculine include the feminine and vice versa.
1.3. The Headings contained in these Terms are for convenience only and do not affect their interpretations.
2.1 These Terms and Conditions represent a contract between (MILITARY-CLEANING) and the Customer.
2.2 The Customer agrees that any use of the Company's services, including placing an order for cleaning services by telephone, live chat, email, website forms shall constitute the Customer's acceptance of these Terms and Conditions.
2.3 Unless otherwise agreed in writing by a director of the Company, these Terms and Conditions will prevail over any other terms of business or purchase conditions put forward by the Customer.
2.4 No variation or alteration of these Terms and Conditions will be valid unless approved in writing by a director of the Company.
3.1. Customers, who have (or have not ) signed a service contract with the Company, are charged £15.00 per hour for a Regular Domestic Cleaning. There is a minimum of 2 hours per cleaning visit.
4.1. All shown prices include VAT.
5.1. Cleaning materials and equipment (hoover, mop, bucket etc.) Are provided by military cleaning. All equipment is safe to operate, in full working condition.
5.2. If the Customer doesn't have to supply cleaning materials, but if require special cleaning products the customer will supply.
5.3. A detailed list of cleaning requirements (cleaning tasks) must be provided by the Customer to the cleaning operatives prior to service commencing. If only verbal description of the tasks has been provided, the Company will not be responsible for any tasks not carried out.
6.1 Payment is due straight away when clean has been finished, not unless discussed with military-cleaning in the form of a cash, bank transfer/standing order or card payment.
6.2 Although greatly appreciated and a powerful way to say 'Thank you', the Customer understands that tipping is not required.
6.3 (MILITARY-CLEANING) reserves the right to charge interest on invoiced amounts unpaid for more than 7 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment.
6.4 If the Company is forced to refer the Customer's account for collection to a third party then extra fee may be added to the outstanding amount by the debt collecting company.
6.5 The Company reserves the right to cancel any contract and back charge additional for a past service to reflect the balance of the standard rate if any misleading or false information was used to obtain discounted service or if the given general requirements for the service and its professional performance would not be possible.
7.1. No refund claims will be entertained once the cleaning services have been carried out.
8.1. The Customer agrees to pay the full price of the cleaning service, if:
a) The Customer cancels or changes the time/date less than 48 hours prior to the scheduled appointment; b) The Customer fails to provide access to the service premises thus preventing the Company to carry out the booked cleaning visit;
c) There is a problem with the Customer's keys and the cleaning operatives can't let themselves in. If keys are provided they must open all locks without any special skills.
2. If the Customer needs to change the cleaning service or time the Company will do its best to accommodate him. A minimum of 48 hours notice is required. Please note that the Company cannot guarantee that the same cleaner/s will be available on the new day and at the time the Customer requires. Any changes in the cleaning schedule are subject to availability.
8.3. (MILITARY-CLEANING) works on any day of the week including Bank Holidays. If the Customer's cleaning service is due on a Bank Holiday and he hasn't called or e-mailed the Company to cancel the visit 48 hours prior to the start of the cleaning session, the Customer agrees to and understands that the regular amount due for that cleaning service will be charged regardless of whether the cleaning operative has cleaned the Customer's property or not.
EMPLOYMENT REFERRAL FEE
9.1. The Customer is liable for an employment referral fee of £500.00 per person, should he directly employ (either legally or on a cash basis) anyone currently employed by the Company. The Customer agrees to pay this fee whether he notifies the Company of his action or the Company discovers this employment independently at any time after it occurs.
The Customer further agrees to reimburse the Company for any and all collection or legal fees the Company incurs in collecting this fee.
10.1. While the Company operatives make every effort not to break items, accidents do happen. Identical replacements are always attempted but not guaranteed. For this reason, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or not cleaned by the cleaners.
10.2. In case of damage, The Company will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the client with the item's present actual cash value toward a like replacement from a Company's source upon payment of cleaning service rendered.
10.3. The Company will not be responsible for damage due to faulty and/or improper installation of any items also old/worn out/damaged items. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm.
10.4. Key replacement fee is paid only if keys are lost by our operatives. There is a £25 per location liability limit.
11.1. All complaints must be received in writing by text message or email and include photographic evidence of the issued area and description of the issue within reasonable time of cleaning services completion, to ensure that the details are received in a clear and complete manner. Due to the nature of the service, reasonable time is equal to up to 48 hours upon completion of the service.
11.2. If the Customer is unpleased with a currently occurring cleaning service, the Company asks that the Customer notifies it as soon as he notices anything that might be to his dislike by calling 07493704527 Please don't wait until the service is ending.
11.3 Further to Consumer Rights Act 2015, the service should be performed with reasonable care and skills, however if it is in conformity with our requirements for a professional performance of the service or the requested cleaning service is inapposite for the situation, the company will not be liable for any future issues.
12.1. The Company will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Customer arising from or in any way connected with a late arrival of Company operatives at the service address. The Company endeavours to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company's control, the Company operative's may arrive with a delay or the cleaning visit may be re-scheduled.
12.2. The Company will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Customer arising from or in any way connected with :
- Third party entering or present at the Customer's premises during the cleaning process;
-An existing damage to Customer's property in the form of old stains, burns etc. which cannot be cleaned/removed completely by the cleaner using the Customer's cleaning equipment and materials and in accordance with the industry standard cleaning methods as described in the Company's method statements;
- Any damages caused by faulty/not in full working condition equipment or materials supplied by the Customer;
- Any damages worth £50.00 or less.
12.3. The Company will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Customer arising from or in any way connected with the Company providing services for the Customer if the Customer has an outstanding amount aged 14 days or more from the date the payment was due.
13.1. If the Customer requests keys to be collected by the Company's operatives from a third party's address outside the postal code of the serviced address then a £10.00 charge will apply. The charge will cover only the pick up of keys. If said keys need to be brought back to the third party's address or any other address another charge of £5.00 will apply.
13.2. The Company, reserves the right to reevaluate rates at any time should the Customer's initial list of tasks changes.
13.3. (MILITARY-CLEANING) reserves the right to amend the initial quotation, should the Customer's original requirements change. Differences in excess of 10% will be discussed with the Customer prior to the start of the work.
13.4. If any estimates of how long it will take the cleaning services to complete the job are being provided those are only estimates based on the average time it takes to clean a house/flat or an office of similar size to the Customer's, it being difficult to calculate precisely how long such tasks may take and that a degree of flexibility may be required. Please note that one off cleaning may take longer to complete due to longer intervals between cleaning sessions, number and type of cleaning tasks required, when compared to the regular maintenance cleaning of the same property.
13.5. The Customer understands that the price he has been quoted is not for a "package deal" and doesn't include anything apart from cleaning labor.
13.6. The Company will arrange an immediate replacement should an operative cannot attend a scheduled visit, and will inform the Customer prior to the visit. The time may vary due to the last minute needed rearrangements.
13.7. Post Construction Cleaning (After Builders Cleaning), Event Cleaning or badly neglected homes may take up to three times longer than a well maintained home requiring general cleaning. Therefore the Company advises the Customer to ask for our specialist cleaning service: After Builders Cleaning
13.8. The cleaners are not allowed to hand wash any items of clothing belonging to the Customer. The Company advises that our cleaners can only use a washing machine for such tasks.
13.9. All fragile and highly breakable items must be secured or removed.
13.10. The cleaners are not allowed to use and work with bleach or bleach containing products. The Company advises the Customer to avoid supplying such products to the cleaners.
13.10.1 If any special inquiries for the cleaning service occurs, the customer should advise prior the start of the service. Any allergies or intolerances of the detergents or their content should be noted in advance.
13.11. (MILITARY-CLEANING) reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. The Company may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these Terms and Conditions.
14.1. Any Customer of the Company will receive a one-time credit of £20.00 for referring another Customer. Credit will be issued after new Customer has been serviced 3 times.
15.1 These Terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England, and Wales.
15.2 These Terms and Conditions are in regulation of the Consumer Rights Act 2015 and are not in imbalance in the parties rights or obligations under the contract.
15.3 The Terms are transparent for the purposes and expressed in plain and intelligible language and are legible.
15.4 The Terms are prominent for the purposes of the section and brought in such a way that a consumer would be aware of them.